Location – Hybrid working – based from the company’s London office at least 2 days per week (subject to government guidelines).

[Permanent role]


Purpose of the role:

The company is currently seeking an experienced Business Analyst who will be responsible for supporting the Change Manager in defining the strategic requirements, delivery, and management of various business applications. The successful individual will work closely with the business to understand, capture, prioritise and document business and technical requirements leading to the deployment of automated, optimised, and highly effective solutions.

The role will require schedules to be met and quality deliverables to be produced. Working with the Change Team you will help to effectively manage, configure, develop, test, and implement various business applications. You will be tasked with ownership, promotion, and development of the change processes for project and BAU related workstreams.


Duties and Accountabilities:
  • Working with the Change Manager, establish the application strategy and direction for the organisation, including assessing current and future needs and evaluating the use of existing applications and technology.
  • Work closely with the business to identify, document, and prioritise requirements.
  • Effective analysis of requirements to develop optimised, automated, and highly efficient solutions.
  • Production of high-quality deliverables such process maps, user journeys, and wireframes with responsibility for effective stakeholder communications and effective reporting to Senior Management.
  • The effective management, configuration, testing, and implementation of business applications.
  • Define testing strategies and deployment plans.
  • Support the Change Manager to define and maintain best practice operational procedures for application management.
  • Manage the ongoing business applications to enhance the operational efficiency of the business with a strong focus on quality, performance, and user experience.



Skills, knowledge, and experience:
  • Demonstrable business analysis and project management skills and experience within the insurance sector using Agile and Waterfall methodologies.
  • Experience of lean/process improvements activities, looking at efficiency, quality, productivity, cost and, delivering benefits to support customer satisfaction.
  • Experience in systems migration, integration, and upgrade projects in the London Market Insurance industry, including Lloyd’s market initiatives is advantageous.
  • Experience of Web Services concepts such as SOAP/REST based integration is advantageous
  • Experience of creating and maintaining custom reports including Advanced, Matrix, Composite & Trending is advantageous.
  • Experience of manage business processes and general system usability
  • Experience of Project Management is advantageous. Due to the small team nature of the role, the BA will undertake project management tasks.
  • Professional certifications/qualifications in Business Analysis/ Project Management/ Chartered Insurance Institute is desirable.
  • Experience of developing and managing detailed systems test plans and activities.
  • Vendor management skills and a proven track record of working with technology suppliers and development teams.
  • Experience of providing excellent application support to external customers.
  • Experience of business change including planning, managing, and implementing change delivered by projects/programs/portfolios in the business.
  • Excellent verbal and written communication skills. Creating and maintaining application documentation.

Competitive Package


Company Values

Fairness and respect

We make decisions considering the best interests of key stakeholders. We are direct and straightforward in our actions, working collaboratively to create a culture of fairness and respect.

Open and inclusive

We act with integrity, valuing diversity of thought and background. We take time to listen to the needs of our customers, stakeholders and colleagues working together to seek and share information.


We have a passion for success, aspiring to be recognised as best in class. We embrace new opportunities, encouraging innovation in pursuit of our goals.

Striving to be better

We strive to improve at all times, challenging complacency, being agile and adapting to change. We always seek to improve our customers’ experience with us.

Investing in people’s potential

We provide an environment where each employee can reach their personal potential. We encourage personal accountability for performance and individual ownership for growth and success.


The company is an equal opportunities employer and recognises the value of a diverse workforce in facilitating better decision-making and business growth. They encourage a variety of differing views, perspectives, and insights to create a collaborative working environment. Diversity and Inclusion are fundamental to their business and they encourage applications from all backgrounds recognising the diversity of society and our customers.


Galejay is an inclusive employer and prides itself on the main values of honesty and integrity. If you have these qualities and wish to apply, please send your CV to Charlie Holt-Staplehurst, Associate Director at cholt-staplehurst@galejay-recruitment.com