Job Purpose

Business Analysis is the task of investigating, analysing, understanding, reviewing, and documenting business change needs (objectives, functions, processes). To define these requirements to improve processes, systems, cost reduction in order to realise benefit to the business.                   


Job Duties
  • Locating business issues or inefficiencies and providing recommendations to help fulfil business needs. A key aspect of the role is to analyse and document requirements, you will be involved with the projects from the outset which will enable you to uncover the underlying business issues which need addressing.
  • Operating at both a strategic and hands-on level, you will work closely with key internal and external stakeholders, often at a senior management level.
  • Define the project success criteria by organising, specifying, and modelling the requirements to ensure they are complete and unambiguous. This work will be done by establishing a strong working relationship with the client to make sure the acceptance criteria meet the needs of the user.
  • Document requirements and ensure that the documentation of the requirements is in a layout and format that can be easily shared with and understood by stakeholders. As well as documenting requirements you will need to make sure they are approved by all the appropriate stakeholders and that they meet with relevant quality standards.
  • Identify priority items which require attention to make sure that the acceptance criteria are defined.
  • Work closely with the development team to ensure that Sprints are planned accurately, and all tickets scheduled for development have clear acceptance criteria.


Required Skills and Experience


  • Agile methodology
  • Full SDLC experience
  • Behaviour Driven Development (BDD)
  • Understanding of software systems
  • Desirable
  • Jira / Confluence
  • Balsamiq
  • Microsoft Project
  • Visio



  • Knowledge of insurance terminology desirable, but not essential
  • Knowledge of Finance preferable


Soft skills

  • Ability to build strong relationships
  • Ability to manage and prioritise workload
  • Ability to work under pressure on multiple projects within your project timeframes
  • Excellent communication skills, with the ability to engage (both oral and written) to different audiences
  • Support staff and teams in making your recommended changes, including helping to resolve any issues
  • Use data modelling practices to analyse the client’s ‘As-Is’ processes and propose a new solution
  • Identify the processes and information technology required to introduce your recommendations
  • Obtain sign off from senior management team on the proposed recommendations to the business.
  • Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern
  • Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary
  • Excellent analytical skills to gather requirements and conduct Gap analysis.



  • Should be able to work alone and as part of a team
  • Should be able to mentor and support junior members of the team as applicable


Required qualifications



Reporting lines
  • Reports to Head Of Change
  • Reports to Project Manager on assignment


Company Guiding Principles

Technological – creating cost effective software typified by:

  • The build of modular software components that enable plug and play functionality
  • The delivery of scalable solutions that can work for single entities or across the whole market
  • The creation of solutions that require little development to implement, i.e. that are configurable
  • Quality software that is easily maintainable

Operational – working in ways that enable:

  • projects to be managed in an effective and efficient manner with easy visibility of progress
  • The strive for excellence in the delivery of both projects and ongoing support

Financial – ensuring the organisation has a close eye on costs from:

  • Effective cost monitoring of both inputs and outputs
  • Cost controlling mechanisms 
  • Profit focused reporting

Regulatory – ensuring the organisation complies with all regulatory requirements:

Including, but not limited to:

  • GDPR
  • ISO 9001
  • ISO 27001

People – develop a culture that fosters:

  • High levels of teamwork
  • High levels of effective communication
  • Structured personal development
  • Innovation

Customer – develop approaches that deliver:

  • Strong customer focus on everything we do
  • Effective communications to customers
  • Excellence in delivery

Sales – Build a framework that:

  • Provides for both Company and Lloyd’s market proposals
  • Provides multiple resources able to demo our portfolio of products
  • Provides forward planning of new clients / projects


Galejay is an inclusive employer and prides itself on the main values of honesty and integrity. If you have these qualities and wish to apply, please send your CV to Charlie Holt-Staplehurst, Associate Director at