Our client is looking for a Claims handler who will be responsible for handling of claims arising from the Specialty business with a particular focus on the Aviation class of business, including complex claims. The portfolio encompasses a diverse portfolio claims from within the syndicate and potential growth through further deals. The organisation is now entering into a period of growth and this is an excellent time to join a top-tier claims team of a growing legacy run-off re/insurance business.


Key Responsibilities

As a claims handler within the relevant claims team, ensure syndicate claims are handled to the company’s high standards and in line with Lloyd’s Minimum Standards, internal Claims Handling Guidelines, and compliance with claims Key Performance Indicators:

    • Contribute to the company’s profitability by ensuring that claims are handled appropriately, subrogation opportunities are maximised and expenses are properly controlled.
    • Identify and pursue opportunities to create value and protect the company’s position through proactive handling of claims.
    • Manage allocated claims to provide satisfactory conclusions for all interested parties, with a view to minimising the claims lifecycle and static claims. As a member of the company’s claims team:
    • Provide support as required in respect of current and future portfolio transfers, including support for due diligence of potential target portfolios (both Lloyd’s and non-Lloyd’s), and supporting the transfer of the management of claims portfolios.
    • Build and enhance relationships with all external stakeholders and act as the escalation point where appropriate.
    • Support production of internal and external reports and operation of controls.


Skills and experience profile
  • Significant experience in handling London Market Claims in the specified classes of business.
  • Excellent communication, presentation, and negotiation skills
  • Ability to adapt in a fast-changing environment, quickly identifying and solving problems.
  • Knowledge of the Microsoft Office suite and other claims-related software (e.g., Sequel and Trax).
  • Good team working ethic with excellent customer service approach.


Company’s values
  • Bold “We are ambitious and passionate about our future”
  • Expert “We use our specialisms and expertise to get things done”
  • Innovative “We embrace change and continually seek to improve the way we do business”
  • Accountable “We are outcome focused and deliver on promises”
  • Honourable “We act with integrity and aim to do the right thing”
  • Inclusive “We encourage participation and value all contributions”


Galejay and all its clients are inclusive employers and prides itself on the main values of honesty and integrity. If you have these qualities and wish to apply, please send your CV to Gary Forster Managing Director, at gforster@galejay-recruitment.com