Location: London (Hybrid) 2 Days Per Week Office Based

Employee status: Permanent


Purpose of the role

The company is currently seeking an experienced Operations Analyst who will be responsible for supporting the Operations Change Manager, Head of Underwriting Operations, and the wider Operations team with all matters relating to Operations Change and BAU.

The majority of time will be spent researching systems, processes, and data to generate insights using various analytical techniques to drive successful change. You will work on various internal and external (Lloyd’s) projects to reduce spend, improve cost, improve quality or speed of service and/or improve operational control. 

The role will involve wide-ranging exposure to the business and working closely with individual teams to understand, capture, prioritise and document business and technical requirements leading to the deployment of automated, optimised, and highly effective solutions.


Duties and accountabilities
  • Develop a good working knowledge of the business goal, priorities, and processes for the relevant business areas.
  • Drive discussions with relevant teams and departments to understand current state, inputs, and outputs.
  • Facilitating workshops to collect information, share data/fact-driven insight and develop models.
  • Collecting, collating, manipulating, and reconciling data from numerous sources to ensure its completeness and accuracy.
  • Aid in the documentation and analysis of ‘as-is’ process mapping, making recommendations for improvement.
  • Contribute to the design, validation, and documentation of efficient to-be processes that align to our target operating model.
  • Conduct analysis work to a consistently high standard with range of business areas; produce output to agreed timescales, formats, and standards.


Skills, knowledge, and experience

The successful candidate will have:

  • Strong communication skills and the ability to build relationships and trust at all levels internally and externally.
  • Highly organised with ability to understand and adjust to moving priorities.
  • Logical approach to analysing/understanding data and identifying problems and solutions.
  • Self-motivated and proactive – is able to anticipate issues and rectify these on behalf of their manager/team.
  • Ability to design and run workshops to maximise output.
  • Comfortable working in a team or individually.
  • Industry experience would be advantageous but not necessary.


Company Values
Fairness and respect

We make decisions considering the best interests of key stakeholders. We are direct and straightforward in our actions, working collaboratively to create a culture of fairness and respect. 

Open and inclusive

We act with integrity, valuing diversity of thought and background. We take time to listen to the needs of our customers, stakeholders and colleagues working together to seek and share information.


We have a passion for success, aspiring to be recognised as best in class.  We embrace new opportunities, encouraging innovation in pursuit of our goals.

Striving to be better

We strive to improve at all times, challenging complacency, being agile and adapting to change.  We always seek to improve our customers’ experience with us.

Investing in people’s potential

We provide an environment where each employee can reach their personal potential. We encourage personal accountability for performance and individual ownership for growth and success.


The company is an equal opportunities employer and recognises the value of a diverse workforce in facilitating better decision-making and business growth. They encourage a variety of differing views, perspectives, and insights to create a collaborative working environment. Diversity and Inclusion are fundamental to their business and they encourage applications from all backgrounds recognising the diversity of society and our customers.


Galejay is an inclusive employer and prides itself on the main values of honesty and integrity. If you have these qualities and wish to apply, please send your CV to Charlie Holt-Staplehurst, Associate Director at cholt-staplehurst@galejay-recruitment.com