Employee status: Permanent, full-time

Department: Digital Trading Division

Location: Office location London. Hybrid working available.

 

Company overview

The company writes a diversified book of business through the Syndicate at Lloyd’s where, year after year, they’re ranked in the top quartile for performance.

In an increasingly complex and volatile world, brokers and clients are looking for risk transfer partners who are accessible, resourceful, and there for the long haul. The company’s structure and mindset mean that its resources are an excellent match for your risks.

We’re here to find solutions:  Our underwriters are available and empowered to try their very hardest to find a way to say yes.

We’re here for the future:  The fact that we are privately-owned means that we take long-term decisions about the business we do.

We’re here for our customers – collaboration is a cornerstone of our culture, our policies, and our claims handling. We believe in operating for the mutual benefit of all our business partners.

 

Purpose of the role

To provide assistance with the technical day-to-day running of the company online quote and bind platform and ensuring a high level of customer service. This will consist of providing technical support to external and internal users of the platform, taking responsibility for small process changes, and maintaining customer relationships via phone, email, remote access, or desk side. The role holder will stay aligned to the departmental goals of increasing gross premium written within the online quote and bind platform through ensuring the highest standards of account management and support.

 

Duties and accountabilities
  • Troubleshooting support queries from online quote and bind platform users
  • Producing the required MI in respect of agreed KPI’s and supporting the Client Experience Manager in the provision of client experience insights
  • Undertake demonstrations of the online quote and bind platform system to new and existing clients
  • Aid in managing broker relationships
  • User set up/contract management/onboarding of new brokers/coverholders
  • Raising tickets for small process changes and advising of completion timelines and necessary updates
  • Instructing product microsite changes and enhancements as requested by the business

 

Skills, knowledge, and experience

The successful candidate will have:

  • Strong analytical skills
  • Proven ability to provide high-quality customer support
  • Strong presentation skills
  • Excellent communication skills
  • Ability to build and maintain strong relationships
  • Knowledge of an online system/platform
  • Customer focussed

 

Company Values

Fairness and respect

We make decisions considering the best interests of key stakeholders. We are direct and straightforward in our actions, working collaboratively to create a culture of fairness and respect.

Open and inclusive

We act with integrity, valuing diversity of thought and background. We take time to listen to the needs of our customers, stakeholders and colleagues working together to seek and share information.

Ambitious

We have a passion for success, aspiring to be recognised as best in class.  We embrace new opportunities, encouraging innovation in pursuit of our goals.

Striving to be better

We strive to improve at all times, challenging complacency, being agile, and adapting to change.  We always seek to improve our customers’ experience with us.

Investing in people’s potential

We provide an environment where each employee can reach their personal potential. We encourage personal accountability for performance and individual ownership for growth and success.

The company is an equal opportunities employer and recognises the value of a diverse workforce in facilitating better decision-making and business growth. We encourage a variety of differing views, perspectives, and insights to create a collaborative working environment. Diversity and Inclusion are fundamental to our business, and we encourage applications from all backgrounds recognising the diversity of society and our customers.

 

Galejay and all its clients are inclusive employers and prides itself on the main values of honesty and integrity. If you have these qualities and wish to apply, please send your CV to Gary Forster Managing Director, at gforster@galejay-recruitment.com