Department: Claims

Contract Type: Permanent

Full Time/Part Time: Full time

Reporting to: Head of Claims

Location: London

Salary Level: Competitive


Main Purpose of Job:

To be a technical market lead in a Lloyd’s consortium. To assist with managing Lloyd’s, London, and international claims within a Lloyd’s Casualty Syndicate. Undertaking external client-facing work, building relationships with our global stakeholders, and participating in the London Market.


Key Tasks:
  • Manage and adjust all inwards claims within claims authority and in accordance with claims handling procedures.
  • Liaise with Claims Agreement parties, Xchanging, DCA’s, loss adjusters, legal representatives, experts, brokers, and underwriting teams.
  • Forging relationships with key stakeholders via broker engagement and partnership initiatives.
  • Assist in the quarterly review of all open claim reserves and the Claims Watch List, reporting to the actuarial and underwriting teams.
  • Assist with the production of internal reports to the Board and external reports to our Managing Agent, Consortium, and Outward Reinsurers
  • To oversee in the development of a new Syndicate/product line and its claims proposition.
  • To participate in internal TOM (target operating management) projects, which will support the company infrastructure.
  • To provide technical support to underwriters and to assist with training.
  • Assist with the development and oversight of the legal panel and Outsource Service Providers.
  • To deliver an exception level of service to each customer.


Key Technical Skills/Knowledge/Professional Qualifications Required:
  • Minimum of 10 years claim adjusting experience in the London Market. ACII qualification/progression or degree-level entry is desirable.
  • Understanding of Lloyd’s Market claims processes, including binder bordereaux management (V5.2).
  • Ability to use the Lloyd’s CRS system, ECF2, Websure and Trax desirable.
  • Microsoft Excel, Word, Outlook proficient.


Key Personal Skills Required:
  • Organisational skills and ability to handle a number of projects at any one time.
  • Excellent interpersonal and communication skills.
  • Ability to work with individuals at all levels of a variety of disciplines and as part of a small team.
  • Desire to work for a dynamic and fast-moving organisation.
  • Must be confident in own ability to work without constant supervision.


Galejay and all its clients are inclusive employers and prides itself on the main values of honesty and integrity. If you have these qualities and wish to apply, please send your CV to Gary Forster Managing Director, at